BOOKGLANCE · WEB PURCHASES

Refunds & cancellation

Updated 23 September 2026

Stop future renewals

Use “Manage subscription” in your Paddle receipt to cancel, or visit Paddle support. Cancel before the next renewal. Cancellation takes effect at the end of the paid billing period and stops future charges. Deleting the app or your account does not cancel a subscription.

Refunds and your statutory rights

Web purchases follow Paddle’s Refund Policy and applicable consumer law. That policy explains regional withdrawal rights, eligibility, exceptions for digital content and how to request a refund. Mandatory consumer rights, including rights relating to faulty or misdescribed products, remain unaffected. An introductory price does not remove those rights.

To request a refund or exercise an applicable withdrawal right, use the support or transaction-management link in your Paddle receipt, or contact Paddle. Eligible EU transactions also offer a withdrawal option in the Paddle Customer Portal.

Help with Bookglance

Bookglance support is provided by AURELLO CODE SOFTWARE GROUP LTD. For access, account or app problems, contact contact@aurello.app. Include your purchase email or receipt reference, but never send card details or passwords. Our legal notice contains our address and company website.

These instructions concern web purchases through Paddle. For a purchase made in the App Store or Google Play, use that store’s subscription and refund tools.